Patient messaging & online booking
WhatsApp reminders patients actually answer
SMS gets ignored and email goes unread. MedHQ sends reminders, recalls and payment links over WhatsApp — the app your patients open every day — and lets them confirm, cancel or book with a tap. Patients without WhatsApp get SMS, then email, automatically.
Official WhatsApp Business Platform · opt-in only · opt-out honoured every time
Northside Orthopaedics
online
Hi Thandi 👋 This is a reminder of your appointment with Dr Nkosi on Tue 15 July at 09:00.
08:02
Confirm
08:04
Thank you! Your appointment is confirmed ✅ We'll see you on Tuesday. Reply if anything changes.
08:04
Diary updated to Confirmed · reception notified
A two-way channel, not a one-way blast
Every message can be acted on — and every reply lands somewhere your team will see it.
Tap-to-confirm reminders
Reminders arrive with Confirm and Cancel buttons. One tap updates the diary and tells reception — no phone tag, fewer no-shows.
Recalls that bring patients back
Automated "time for your next visit" messages with a one-tap booking link — and a clean opt-out that's honoured every time.
Payment links in the same thread
Outstanding balances go out as payment links patients settle from their phone — along with login codes and pre-auth updates.
Replies flagged for a person
When a patient writes back something that needs a human, it's flagged in your WhatsApp inbox — nothing gets missed, and no bot pretends to be you.
SMS & email fallback
No WhatsApp, or opted out? Messages fall back to SMS and then email automatically, so no one is ever left in the dark.
Documents delivered securely
Statements and practice documents reach patients on WhatsApp too — no more "please email me that again".
Online booking
The diary fills itself
Patients book their own appointments online — from a recall message, your website or the patient portal — and complete their registration and medical aid details before they arrive. Reception keeps full control with a drag-and-drop calendar.
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Self-booking, on your rules
Patients pick from the appointment types and times you make available — the diary stays yours.
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Registration before the visit
Digital registration and medical aid details are completed at home — no clipboard in the waiting room.
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Referral intake links
Referring practices send patients through a dedicated intake link, so referrals arrive complete instead of as a fax.
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A portal for everything else
Appointments, documents and accounts live in a patient portal — fewer calls to reception for the small stuff.
Pricing
of the payments you collect. Nothing else.
No monthly subscription, no per-user licences, no lock-in contract. Every feature — scheduling, AI scribe, billing, claims, WhatsApp and reports — is included, and nothing is charged on invoices that never get paid.
Frequently asked questions
Can't find what you're looking for? Get in touch.
It's the official WhatsApp Business Platform. Messages come from your practice's verified business profile, patients must opt in, and every marketing message carries a working opt-out that's honoured automatically.
Nothing is lost. If a patient can't receive WhatsApp or has opted out, MedHQ falls back to SMS and then email automatically — the same reminder, the same confirmation links, without anyone at the practice lifting a finger.
Yes — it's genuinely two-way. Confirm and Cancel buttons update your diary instantly, recall messages let patients book with a tap, and free-text replies that need a person are flagged in a WhatsApp inbox for your team.
No. Booking, registration and payments all happen in the browser from a link — nothing to download. The patient portal works on any phone.
Fewer no-shows, starting this week
Sign up free and send your first tap-to-confirm reminders today. One rate — 3% ex VAT of what you collect — WhatsApp included.