Billing, claims & collections
Medical billing software that replaces your bureau
A billing bureau does your billing somewhere else, days later, for a percentage on top of your software. MedHQ prices the invoice while the patient is still with you — coded, submitted to the scheme electronically, and reconciled when the money lands.
One simple rate · 3% ex VAT of what you collect · Everything included
Everything a billing department does, built into your rooms
From the code on the invoice to the payment in your bank account, MedHQ follows every rand — so nothing is billed wrong, and nothing goes uncollected.
Coding & pricing
- ICD-10, SA tariff & NAPPI coding built in
- Scheme-specific pricing from live tariff data
- Codes suggested straight from the consultation
- Surgery billing with assistants, modifiers & pre-op quotes
Claims & follow-up
- Electronic claims with real-time scheme responses
- Rejected & outstanding claims tracked automatically
- Fix and resubmit from the same screen
- Member liability made clear, so you know what to collect
Payments & collections
- Remittances imported & matched to invoices automatically
- Payment links & online card payments for patients
- Statements & balance follow-up on WhatsApp
- Revenue, ageing & financial summary reports
Why practices move their billing in-house
Outsourced billing means your revenue is managed at arm's length. When billing lives in the consultation itself, problems are caught while the patient is still in front of you.
With a typical bureau
- Billing happens off-site, after the fact — queries bounce between your rooms and the bureau by email.
- A percentage of collections on top of what you already pay for practice software.
- Rejections surface days later, when the patient has long left the building.
- Your billing knowledge lives in someone else's system.
With MedHQ
- Billing starts in the consultation — codes are suggested while you consult, and the invoice is priced before the patient leaves.
- One rate — 3% ex VAT of what you collect — and the practice software is included in it.
- The scheme answers in real time, so problems are fixed on the spot — not next week.
- Your team sees every claim, payment and outstanding rand, live.
Pricing
of the payments you collect. Nothing else.
No monthly subscription, no per-user licences, no lock-in contract. Every feature — scheduling, AI scribe, billing, claims, WhatsApp and reports — is included, and nothing is charged on invoices that never get paid.
Frequently asked questions
Can't find what you're looking for? Get in touch.
MedHQ charges a single platform fee of 3% (ex VAT) on the payments your practice collects — and that includes the whole practice management system, not just billing. There's no monthly subscription, no per-user licence, and nothing is charged on invoices that never get paid.
Yes. Coding, scheme-specific pricing, electronic claim submission, remittance reconciliation, rejected claim follow-up and patient collections are all built in. Because codes are suggested from the consultation itself, most invoices are ready to submit before the patient leaves — the work a bureau does after the fact largely disappears.
Less than you'd think. MedHQ prices invoices from live tariff data at each scheme's rates, flags problems before submission, and shows the scheme's response in real time. Your reception or practice manager works through a clear queue — and our team helps you get set up.
They don't get lost. Every rejected or outstanding claim is tracked with the scheme's reason, and you fix and resubmit from the same screen. Balances that are genuinely the member's responsibility are flagged so you can collect them from the patient with a payment link.
Ready to bring your billing home?
Sign up free and see your first coded invoice go out the same week. One rate — 3% ex VAT of what you collect — and everything's included.