For South African specialist practices
Practice medicine,
not administration.
MedHQ runs the whole day for your practice — patients book themselves in and confirm over WhatsApp, the AI scribe writes the notes, invoices go out fully coded, claims reach the schemes electronically, and payments reconcile back against your books. Automatically.
POPIA compliant · Hosted in South Africa · All major medical aid schemes
From booking to money in the bank, one flow
Most practice software makes you jump between systems — a diary here, a billing package there, a switch somewhere else. MedHQ keeps the whole visit in a single workflow, and follows the claim all the way to the payment.
Patient books an appointment
Online self-booking or reception schedules via a drag-and-drop calendar. Automated WhatsApp, SMS and email reminders — with tap-to-confirm — reduce no-shows.
You consult, MedHQ writes
One click to start the built-in AI scribe. It transcribes the consultation into a structured SOAP note and suggests codes, scripts and orders. Review, edit, save.
Prescribe, refer and order
Digital prescriptions with repeat tracking, sick notes, referral letters, and radiology & pathology orders to your preferred providers — generated from the consultation in seconds.
Bill and submit the claim
Invoices priced with ICD-10, SA tariff and NAPPI codes at scheme-specific rates, submitted electronically with a response from the scheme in real time.
Payments reconcile themselves
Electronic remittances are matched back to invoices automatically, patients pay outstanding balances online, and you always know exactly what's still owed.
AI scribe — built in, or bring Heidi
An AI scribe that sits in the room with you
Every MedHQ consultation comes with an ambient AI scribe — no extra subscription, no separate app. Start it with one click, talk to your patient as you normally would, and the conversation becomes a structured clinical note written straight into the record.
-
SOAP notes, written for you
A structured note drafted in seconds — you review and save. No more typing up the day from memory.
-
Codes, scripts & referrals suggested
From a single consultation, MedHQ suggests ICD-10 codes, prescriptions, referrals, pathology & radiology orders and follow-up tasks — review and apply with a click.
-
Built into the consultation
Your patient context is already loaded — nothing to copy, paste or re-enter. Notes, codes and documents land where they belong.
Your scribe, your choice
Prefer ? Practitioners who already use it link their account in a click and drive Heidi straight from the consultation — notes, codes and letters land in MedHQ exactly the same way. Each practitioner picks the scribe that suits them.
Recording · consultation in progress
Subjective
Patient reports a 3-week history of right knee pain, worse on stairs. No trauma. Swelling noted after activity.
Assessment
Right knee osteoarthritis, mild effusion.
Everything a specialist practice runs on
Not a generic overseas tool with local pricing, and not modules to license one by one. MedHQ is built from the ground up for how South African specialists work — and every part of it is included.
Front desk
- Online self-booking & drag-and-drop calendar
- Two-way WhatsApp reminders, recalls & payment links
- SMS & email fallback so nothing goes unseen
- Digital patient registration before the visit
- Patient portal for appointments, documents & accounts
- Referral intake links for referring practices
In the room
- Built-in AI scribe with structured SOAP notes
- Suggested ICD-10 codes, scripts & orders
- Digital prescriptions with repeat tracking
- Sick notes, referral & GP letters in seconds
- Radiology & pathology orders to preferred providers
- Surgery planning with pre-op quotes
Billing & claims
- ICD-10, SA tariff & NAPPI coding built in
- Scheme-specific pricing from live tariff data
- Electronic claims with real-time scheme responses
- Automatic remittance reconciliation
- Outstanding & rejected claim tracking, resubmission
- Online card payments & payment links for patients
Oversight
- Revenue, financial summary & ageing reports
- Appointment statistics & referral analysis
- Multi-practitioner practices under one roof
- Role-based access for your whole team
- POPIA compliant, encrypted, hosted in South Africa
Patient messaging on WhatsApp
Reach patients where they already are
SMS gets ignored. Email goes unread. MedHQ sends your reminders, recalls and payment links over WhatsApp — the app your patients open every day — and lets them reply right there. It's a two-way channel, not a one-way blast, and it falls back to SMS then email automatically so no one is ever left in the dark.
-
Reminders they can confirm with a tap
Appointment reminders arrive with Confirm and Cancel buttons. One tap updates the diary and tells your reception — no phone tag, fewer no-shows.
-
Recalls that bring patients back
Automated “time for your next visit” messages with a one-tap Book appointment link — and a clean opt-out that's honoured every time.
-
Payment links, OTPs & pre-auth updates
Send a payment link patients can pay from their phone, deliver login codes, and keep them posted on medical-aid pre-authorisations — all in the same thread.
-
Replies land in a WhatsApp inbox
When a patient writes back something that needs a person, it's flagged for review in your inbox — nothing gets missed, and no auto-reply pretends to be you.
Official WhatsApp Business Platform · opt-in only
Northside Orthopaedics
online
Hi Thandi 👋 This is a reminder of your appointment with Dr Nkosi on Tue 15 July at 09:00.
08:02
Confirm
08:04
Thank you! Your appointment is confirmed ✅ We'll see you on Tuesday. Reply if anything changes.
08:04
Diary updated to Confirmed · reception notified
Designed for specialists
MedHQ adapts to your specialty with custom appointment types, note templates, and billing codes.
Up and running in 4 steps
No long implementation project. Most practices are seeing patients in MedHQ the same week.
Sign up
Create your practice account for free. No card required to get started.
Import your patients
We help you migrate from spreadsheets or your old system, so nothing's left behind.
Configure your specialty
Set up appointment types, note templates, and billing codes for how you work.
Start consulting
Book patients, record consultations, and bill — all in one place.
Pricing
One rate. Everything included.
No monthly subscription, no per-user licences, no lock-in contract. MedHQ charges a single platform fee on the payments your practice collects — so we only get paid when you do.
of the payments you collect. Nothing else.
Calculated on payments received by the practice — medical aid, card, EFT or cash. Nothing is charged on invoices that never get paid.
- Every feature, every practitioner. Scheduling, AI scribe, billing, claims, portal & reports — nothing sold separately.
- Electronic claims & reconciliation included. Submissions, responses and remittance matching at no extra switching cost from us.
- Onboarding & patient migration included. We move your records across with you, at no charge.
- No lock-in. Leave whenever you like — your patient data stays yours.
Frequently asked questions
Can't find what you're looking for? Get in touch.
MedHQ charges a single platform fee of 3% (ex VAT) on the payments your practice collects — whether by medical aid, card, EFT or cash. There's no monthly subscription, no per-user licence and no setup fee, and nothing is charged on invoices that never get paid. Every feature is included at that one rate.
MedHQ is designed for medical specialists of all kinds — orthopaedic surgeons, physiotherapists, general practitioners, dermatologists, and more. The platform adapts to your specialty with customisable appointment types, clinical note templates, and billing codes.
Absolutely. MedHQ is fully POPIA compliant and uses industry-standard encryption for data at rest and in transit. Your patient data is stored securely in South Africa and is only accessible to authorised users within your practice.
Yes. MedHQ submits claims electronically to all the popular medical aid schemes and shows you the scheme's response in real time. Remittance advices are imported and matched back to your invoices automatically, and rejected or outstanding claims are tracked so nothing slips through — with resubmission handled from the same screen.
MedHQ has an ambient AI scribe built in. Start a session in one click and it listens to the consultation, then generates structured SOAP notes (Subjective, Objective, Assessment, Plan) along with suggested ICD-10 codes, prescriptions, referrals and orders — all of which you review and edit before saving to the patient's record. Prefer Heidi? Each practitioner can link their Heidi account and drive it straight from the MedHQ consultation instead — the notes, codes and letters come back into MedHQ the same way. It's a per-practitioner choice, so your team can mix and match.
Yes! We can help you migrate existing patient records from spreadsheets or other practice management systems, at no charge. Contact our team and we'll guide you through the process to ensure a smooth transition.
Yes. MedHQ sends appointment reminders, recalls, payment links, login codes and medical-aid pre-authorisation updates over the official WhatsApp Business Platform. It's genuinely two-way: patients tap Confirm or Cancel on a reminder and your diary updates automatically, and they can rebook from a recall with one tap. Replies that need a person are flagged in a WhatsApp inbox for your team. If a patient can't receive WhatsApp, or opts out, messages fall back to SMS and then email automatically — and every patient can opt out of marketing messages at any time.
Ready to spend less time on admin?
Sign up for free and see how MedHQ works for your practice. One rate — 3% ex VAT of what you collect — and everything's included.